Privacy Policy

This Privacy Policy explains how Eight Zero Seven LLC dba Zybler ("Zybler," "we," "us," or "our") collects, uses, and shares information when you visit zybler.com, sign up for Zybler, or contact a business that uses Zybler.

Zybler is an always-on front desk for small businesses of all kinds, for example HVAC, plumbing, electrical, and landscaping companies. When a business uses Zybler, we instantly reply to leads that come in by email and website form, log each lead, and alert the business owner. On the Premium plan, the business can forward missed calls to a Zybler phone number. We answer those calls with a greeting in the business's name, record and transcribe the voicemail, and email it to the business owner. Later, the missed-call follow-up program can text the caller about that call. Text-back is marked coming soon on our public plans until it is turned on.

In this policy:

• Business customers are the businesses that sign up for Zybler.
• Leads or callers are the people who contact a business customer by email, website form, phone, or text.
• Visitors are people who browse zybler.com or use the contact form on this site.

Contact:

Eight Zero Seven LLC dba Zybler
Support: support@zybler.com
General questions: hello@zybler.com

This policy covers:

• the public website at zybler.com, including the contact form;
• accounts and billing for business customers;
• leads, messages, calls, recordings, transcripts, and texts handled through Zybler; and
• support requests you send us.

If you are a lead or caller, we handle your information for the business you contacted. That business decides how it follows up with you. Our Terms of Service and SMS Terms also apply.

From business customers

• Account and contact details, such as your name, business name, email address, and phone number.
• Business information you give us so Zybler can reply for you, such as your business name, services, service area, hours, and greeting details.
• Billing information. Payments are handled by Stripe, which processes your card details.
• Messages and support requests you send us, including the contact form on this website (name, optional business name, email, optional phone, topic, and message).
• Plan and setup choices, such as whether you use call forwarding and, when text follow-up is available, whether you turn that feature on.

From leads and callers

When you contact a business that uses Zybler, we collect information on that business's behalf, including:

• Contact details, such as your name, email address, and phone number, if you provide them or if they arrive with your call or message.
• What you send, such as the content of your email, website form submission, or text messages.
• Call information, such as your phone number, the time and length of the call, the voicemail recording, and a written transcript of it.

Call recording. Calls to a Zybler number are recorded. The greeting tells callers that the call is being recorded before the voicemail is taken. See the Florida recording section below.

From visitors to zybler.com

• Information you type into the contact form.
• Basic server logs a host may create to run the site, such as the page requested and the time.
• Your IP address, briefly, in server memory, when you submit the contact form, so we can limit repeated submissions. We do not put that address in the email we send ourselves, and we do not use it to market to you.

Visit data on zybler.com is described in Analytics and cookies. We do not put contact-form entries into analytics.

What we do not collect on this website

The contact form does not ask for texting consent, and we do not collect phone numbers on zybler.com in order to text you. If you leave a phone number, it is so we can call you back about your note.

Florida is an all-party consent state for recording. Fla. Stat. § 934.03 generally makes it unlawful to intentionally intercept a wire, oral, or electronic communication unless all parties to the communication have given prior consent, subject to the exceptions in that statute.

On the Premium plan, a missed call that is forwarded to a Zybler number is answered with a greeting in the business's name. The greeting includes this disclosure, before the voicemail: "We may text you at this number about your call." The greeting thanks the caller for calling the business by name, then says:

We may text you at this number about your call. Msg and data rates may apply. Reply STOP to opt out. This call may be recorded. Please leave a message after the tone.

The greeting tells the caller that the call may be recorded before the voicemail is taken. By continuing the call after the greeting, the caller agrees to the recording.

Business customers are responsible for forwarding only the calls they intend Zybler to answer, and for keeping the business name in the greeting accurate. Callers who do not want to be recorded can hang up before leaving a message.

We use information to:

• Provide Zybler: reply to leads, log leads, alert business owners, answer forwarded calls, record and transcribe voicemails, email voicemails to owners, and send missed-call follow-up texts when that feature is on.
• Generate AI-written replies and voicemail transcripts.
• Set up and manage accounts, process payments, and provide support, including answering the contact form.
• Keep the service secure and working properly, limit abuse of the contact form, and fix problems.
• Measure visits to zybler.com with Google Analytics, as described in Analytics and cookies. We do not send lead messages or contact-form entries to Google Analytics.
• Comply with the law and enforce our Terms of Service and SMS Terms.

We do not sell personal information.

We do not use callers' or leads' information to market Zybler to them.

Replies to leads and written transcripts of voicemails are generated with the help of an AI provider (xAI). The provider receives the content needed to draft the reply or transcript, such as the inbound message or the recording.

AI output can be incomplete or wrong. Business customers should read the original message or listen to the recording before relying on a reply or transcript for anything important, including price, timing, or safety.

We share information only as described here.

• With the business you contacted. If you are a lead or caller, your details, messages, recordings, and transcripts go to the business customer you contacted.
• With service providers that help us run Zybler. They may use the information only to provide their services to us:
  • Twilio — phone calls and text messages
  • Mailgun — email, including messages sent from the contact form on this website
  • xAI — AI-written replies and voicemail transcription
  • Heroku — hosting for the Zybler app and backend
  • Vercel — hosting for this website, zybler.com
  • Stripe — payments
  • Google — Google Analytics 4 on zybler.com. Google processes visit data on our behalf. We do not send it lead messages or contact-form entries.
• For legal reasons, if we believe it is required by law, a court order, or legal process, or needed to protect the rights, safety, or property of Zybler, our customers, or others.
• In a business transfer, such as a merger, acquisition, or sale of assets, subject to this policy.

We do not sell personal information.

Mobile numbers and SMS consent

We do not sell or share mobile numbers or SMS opt-in data with third parties or affiliates for marketing or promotional purposes.

SMS consent (opt-in) data is excluded from all of the information sharing described in this policy, except that we share it with the service providers that deliver our text messages (such as Twilio) so they can send those messages. For details about our text messaging program, see our SMS Terms.

The Telephone Consumer Protection Act, 47 U.S.C. § 227 (the TCPA), and Federal Communications Commission rules restrict certain calls and texts to mobile numbers, including messages sent with an automatic telephone dialing system. Marketing texts generally need prior express written consent. Informational texts still need the consent the TCPA requires. A person can revoke consent, including by replying STOP.

The Florida Telephone Solicitation Act, Fla. Stat. § 501.059 (the FTSA), restricts certain telephonic sales calls, which can include text messages. The statute has been amended, including changes to what counts as an automated system and to the notice a person must give before suing. We follow the statute's current text.

Zybler's texting program is the missed-call follow-up described in the SMS Terms. It is one follow-up about a call the person placed, plus replies to texts that person sends. It is not a marketing list, and numbers are not purchased or shared for advertising.

A text is sent only if the caller heard the greeting notice, and only about that call. The greeting's first words include: "We may text you at this number about your call." They also include "Msg and data rates may apply" and "Reply STOP to opt out."

Business customers are responsible for their own follow-up calls and texts made outside Zybler.

• Call recordings are deleted once they are transcribed.
• Lead records are kept while the account is active and deleted 90 days after cancellation. A transcript kept after the recording is deleted is part of the lead record.
• Account and billing records are kept while the account is active, and after that for as long as tax and legal rules require.
• Contact-form messages are emailed to our inbox and kept only as long as we need them to answer and follow up.
• Texting opt-out records are kept for as long as needed so we do not text a number that has opted out.

IP addresses used only to rate-limit the contact form are held in memory for a short window and are not written to a database by this website.

We use reasonable measures to protect information. Those measures include sending the contact form to our own server (the API key never goes to the browser), checking the form on the server, ignoring automated junk submissions, and limiting how often one address can submit the form.

No system is completely secure, and we cannot guarantee the security of information sent to or stored by us.

The Florida Information Protection Act, Fla. Stat. § 501.171, requires notice after a breach of security of personal information in electronic form. "Personal information" under that statute is an individual's first name or first initial and last name, together with specific data elements such as a Social Security number, a driver license or similar government identifier, a financial account or card number with a security code, certain medical or health-insurance information, or a username or email address together with a password or security answer. Not every lead message meets that definition.

If we determine that a breach of security involving covered personal information has occurred, we will notify affected Florida residents, and when the statute requires it, the Florida Department of Legal Affairs and consumer reporting agencies. Notice is due in the most expedient time possible and without unreasonable delay, and no later than 30 days after we determine a breach occurred, unless a delay the statute allows applies (including a law-enforcement delay). If the breach affects 500 or more Florida residents, notice to the Department of Legal Affairs is also required on the statute's timeline. Notice to consumer reporting agencies is required when the statute's larger threshold is met.

The statute also allows a determination, after investigation and any required consultation, that the breach has not and will not result in identity theft or financial harm to individuals in Florida. We will follow the statute's current text, including any amendment, rather than this summary if they differ.

On zybler.com we use Google Analytics 4, provided by Google. The tag is added only when a measurement ID is configured for the site. A copy of the site with no measurement ID does not load it.

Google Analytics sets cookies in your browser, commonly cookies named _ga and _ga_ followed by the measurement ID. Those cookies help Google tell browsers apart and remember that a browser has visited the site. Google processes this visit data on our behalf.

We turn off Google Signals and ad personalization. The tag is configured with allow_google_signals set to false and allow_ad_personalization_signals set to false. We do not use this analytics setup to build ads profiles.

We do not send contact-form field values, or any other personal data you type into the site, to Google Analytics as events or as page parameters. A page view uses the page path only. It does not include the query string, so a topic or anything else in the address is not sent.

We do not sell personal information. We do not use callers' or leads' information to market Zybler to them. Lead messages, voicemails, and transcripts are not analytics events.

You can limit or stop this measurement in either of these ways:

• Install Google's opt-out browser add-on: https://tools.google.com/dlpage/gaoptout.
• Use your browser's cookie controls to block or delete cookies, including the Google Analytics cookies named above. If you block those cookies, Analytics may not recognize your browser on a later visit. How to do that depends on the browser you use. Look in its settings for privacy or cookies.

Google describes how it uses information from sites that use its services here: https://policies.google.com/technologies/partner-sites.

We do not show a cookie consent banner.

• Text messages. Reply STOP to any Zybler text to opt out. Reply HELP for help. See our SMS Terms.
• Access, correction, or deletion. Contact us at support@zybler.com. If you are a lead or caller, we may refer your request to the business you contacted, since we hold your information on its behalf.
• Business customers can update account information by contacting us at support@zybler.com.
• Contact form. You choose what to send. Do not include a Social Security number, a payment card number, or a password in the message.
• Analytics and cookies. See Analytics and cookies for Google Analytics, the opt-out add-on, and browser cookie controls. A Do Not Track signal does not, by itself, turn that tag off.

The Florida Digital Bill of Rights, Fla. Stat. §§ 501.701–501.722, gives certain access, correction, deletion, and opt-out rights, but only against controllers that meet a narrow test. A for-profit controller is covered only if it conducts business in Florida or produces a product or service targeted to Florida residents, has more than $1 billion in global gross annual revenue, and satisfies at least one of the statute's activity tests. Those tests include deriving 50 percent or more of global gross annual revenue from selling online advertising, operating a consumer smart speaker and voice-command service with an integrated virtual assistant connected to cloud computing that uses hands-free verbal activation, or operating an app store or digital distribution platform offering at least 250,000 different software applications for consumers to download.

A small software business that does not meet the revenue threshold and does not run an ad network, a consumer voice platform, or a large app store is outside that statute. The rights in the Florida Digital Bill of Rights therefore do not apply to most companies, including Zybler. If that changes, we will update this policy and follow the statute.

Even where that statute does not apply, you can still ask us for access, correction, or deletion as described above. We will also follow any other privacy law that does apply to a particular request.

The Florida Deceptive and Unfair Trade Practices Act, Fla. Stat. §§ 501.201–501.213, prohibits unfair methods of competition, unconscionable acts or practices, and unfair or deceptive acts or practices in trade or commerce. A privacy policy that hides a material practice, or a product claim we know is false, can create risk under that statute.

We describe Zybler in ordinary language on zybler.com. We do not publish customer counts, star ratings, or results we do not have. Features that are not ready are labeled coming soon. AI replies and transcripts can be wrong, and we say so in the Terms.

Nothing on this site, in this policy, or in the Terms waives a remedy that the statute does not allow a business to waive.

Zybler is a service for businesses and is not directed to children. We do not knowingly collect personal information from children under 13.

If you believe a child has given us personal information, contact support@zybler.com and we will take appropriate steps, which may include deleting the information.

Zybler is based in Florida and is aimed at small businesses there. If a law outside Florida applies to a particular person, we will follow it when it actually applies. We do not claim that this policy is a GDPR notice or a notice under every state privacy statute.

We may update this policy from time to time. We will post the new version on this page and update the effective date above.

Questions about this policy can be sent to the email addresses below, or through the contact form.

Eight Zero Seven LLC dba Zybler
Support: support@zybler.com
General questions: hello@zybler.com

Texting questions can also go to the SMS Terms.